Manufacturer Warranty
100% Authentic Protection. Direct Brand Backing.
Every motorcycle helmet, armor jacket, and pair of gloves sold on HEVYMOTO carries full manufacturer warranty coverage against material and craftsmanship defects. We stand between you and the factory to ensure rapid resolution.
1–5 Years Coverage
Helmets and armor include official manufacturer warranty based on brand specifications.
100% Genuine Gear
Sourced directly from certified factories (Axor, SMK, MT, LS2). No grey-market stock.
Direct Brand Liaison
We coordinate directly with manufacturer engineers to expedite inspections and repairs.
Free Reverse Logistics
Doorstep pickup arranged for verified manufacturing defects covered under warranty.
Coverage Parameters
What Our Warranty Covers
Clear, transparent guidelines on valid claims versus road usage exclusions.
What Is Covered
Manufacturing & Workmanship Defects
- Outer shell structural defects, delamination, or material cracking under normal road usage.
- Internal multi-density EPS foam liner separation or manufacturing voids.
- Visor ratchet mechanism, quick-release base plates, and lock tab mechanical failures.
- Riding jacket & glove primary seam splitting, structural stitching failure, or broken hardware zippers.
- Micrometric chin strap or Double D-ring retention buckle manufacturing defects.
What Is Not Covered
Accidental Damage & Misuse
- Damage caused by road collisions, crashes, or drops on pavement (helmets must be retired after an impact).
- Normal cosmetic wear and tear: visor scratches, paint chips from flying gravel, or decal fading.
- Damage from improper care, chemical cleaners, harsh solvents, or excessive heat exposure.
- Unauthorized modifications, drilled holes, cut straps, or aftermarket shell painting.
- Natural compression and degradation of inner liner comfort foam over extended road usage.
Critical Safety Warning — Crash Damage:
Motorcycle helmet EPS liners are engineered for one-time kinetic shock absorption. If your helmet has experienced a road accident, crash, or severe drop from a motorcycle, the inner protective foam may be compromised without visible outer shell cracks. For your survival and safety, crash-damaged helmets must be retired immediately.
Duration Schedule
Warranty Duration by Category
Standard manufacturer coverage terms applicable to verified products purchased from HEVYMOTO.
Shell integrity, EPS liner, visor mechanism, and retention buckle.
Cordura textile seams, CE armor pockets, YKK zipper mechanisms, and waterproofing membrane.
Knuckle armor bonding, palm leather stitching, and wrist closure velcro.
Pinlock pin hardware, pivot plates, and sun-visor drop-down mechanisms.
Procedural Steps
How to Initiate a Warranty Claim
Fast, transparent claim handling without bureaucratic runarounds.
Submit Claim Details
Contact our rider support team with your order ID, photos of the issue, and batch serial number.
Technical Review
Our team and the brand’s technical engineers review your documentation within 24–48 hours.
Doorstep Courier Pickup
If approved for physical evaluation, we schedule a free doorstep pickup of the defective gear.
Repair or Replacement
The manufacturer repairs the hardware or dispatches a brand-new replacement unit to your doorstep.
Information Required When Filing a Claim:
Need Help with a Warranty Claim?
Reach out to our Indian rider support team with your order details. We liaise directly with brand manufacturers so you don’t have to waste time in phone queues.